Our Trucks and Vans Come Out Top
In a recent independent audit of Renault Trucks dealers around the country, we’ve come out on top here at RHCV.
The audit was undertaken by the RAC who visited all 57 R1 and D1 – two different categories of dealerships at sites around the country last autumn, these audit results have just been released. Renault Trucks dealers were scored on several areas, ranging from excellence of customer service to availability of parts and quality of marketing material, site branding and vehicle livery.
Having played a significant role in RHCV’s business for the past 35 years, our newest owners Nigel, Peter and Neville Baxter are all working alongside general manager, Paul Pearson.
We have great teams at both our Leicester and Nottingham sites, and this external assessment confirms it. We’ve worked hard at building a reputation for outstanding service and support to customers and our aim is to ensure we continue to maintain these highest of standards.
“We continually seek to assess and improve the quality of our network, in all aspects of its operations,” comments Derek Brinklow, Network Development Director at Renault Trucks UK. “To this end, this independent audit, performed for us by the RAC, provides an important indicator of dealer standards, identifying key strengths and, of course any weaknesses, which we can work with the dealer to address.
“RHCV has been a member of our network for many years,” he continues. “They have always been focussed on customer service, across their sales and aftermarket operations. The results of this audit bear this out.”
Over the past few years we’re pleased to say that RHCV have gone from strength to strength through the successful delivery of a very clear sales strategy and a determined management team. Our approach has provided a steady increase in new and used truck (HGV) sales in a depressed market with huge pent up demand as operators put off capital investment due to the recession.
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