Warranty and Contracts Handler
Your Next Career Opportunity Awaits!
- Location: Nottingham
- Salary: From £28,000
- Hours: Full time, Permanent, office based
Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.
Why Pick Us?
- Career Progression – Unlock new opportunities with leadership training and professional development.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
- Extra Benefits! Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge
As a customer service and invoicing clerk, your key responsibilities will include:
- Invoicing: Generate and issue invoices for vehicle repairs, parts, and service transactions, ensuring all details are accurate and comply with dealership policies.
- Carrying out regular WIP checks to ensure all completed jobs are invoiced promptly and nothing is left unbilled.
- Customer Communication: Address customer inquiries regarding invoice issues, providing clear and professional explanations.
- Collaboration: Work closely with the sales, service, and parts departments to ensure seamless invoicing processes.
- Invoice Queries: Handle and resolve internal and external queries regarding invoicing promptly and professionally, liaising with relevant departments to investigate and rectify issues.
- Warranty and Contract invoicing: Process and review warranty and contract claims. Managing warranty and contract claim rejections, ensuring timely resubmission or escalation as required.
- Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
The Day to Day:
- Monday – Friday: 09:00 – 17:15
- Office based only
What we're looking for...
- Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
- Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
- Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
- Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
- Experience in Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.
You’ll Really Hit the Ground Running if:
- Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
Company Statements
Equal Opportunities Statement
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
AI Screening
Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.
Who are RH Commercial Vehicles
We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Company Statements
Equal Opportunities Statement
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
AI Screening
Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.
Ready to Drive Your Career Forward?
If you’re ready to take the next step in your career and make a difference at RH Commercial Vehicles, we want to hear from you!
Apply today and become a key player in our dedicated team.
Email a copy of your CV and Covering Letter to grace.pells@rhcv.co.uk. To discuss the role, please contact Grace Pells on 01159 865 990.
We look forward to hearing from you