Parts Advisor Apprenticeship - Newark

Looking to hit the ignition on your career?

We’re looking for budding Parts Advisors to join our team in Leicester!

We call our parts advisors the technicians that don’t get dirty – why? They handle all the pieces of a truck or van that make them work!

At RH Commercial Vehicles, you don’t just learn a trade, you get some fab benefits too!

  • Earn whilst you learn
  • Free access to our team wellbeing scheme – which comes with great highstreet discounts
  • Sick Pay
  • Holidays (and not just in term time!)
  • Company events
  • Increasing salaries for every year you complete
  • And we’re even fitting gyms and kitted out break rooms to our sites.

What will you learn?

  • How to become the first point of contact for truck parts for customers and our technicians
  • Build rapport with peers and customers
  • How to provide an excellent service
  • How to ensure that the workshop teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers’ expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Desired skills

  • Excellent telephone manner
  • Team player, with the ability to work with colleagues at all levels
  • Good communication, active listening and interpersonal skills
  • Good I.T. skills

Personal qualities

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry, and want to deliver great customer service.

Desired qualifications

No previous qualifications are required, but you would ideally have GCSE 9-4/A*-C in English and Maths (or equivalent).

Future prospects

RH Commercial Vehicles believe in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfill their ambitions for a career in the motor industry – some of our top managers started as Parts Apprentices, see what you can achieve too!

To apply…

Interested? Fill out the form below and we will be in touch…


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