Parts Advisor Apprenticeship

We are recruiting for Apprentice Parts Advisors at Northampton and Newark

What will you learn?

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with  workshop teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers’ expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Desired skills

  • Excellent telephone manner
  • Team player, with the ability to work with colleagues at all levels
  • Good communication, active listening and interpersonal skills
  • Good I.T. skills

Personal qualities

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry, and want to deliver great customer service.

Desired qualifications

No previous qualifications are required, but you would ideally have GCSE 9-4/A*-C in English and Maths (or equivalent).

Future prospects

RH Commercial Vehicles believe in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfill their ambitions for a career in the motor industry.

Training

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit Ltd

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